If you need any help or advice with your rent account or are worried about a change in circumstances due to loss of earnings please contact Sylvia Clyde. We can assist with Income Maximisation issues and it may be that our Financial Inclusion worker, Fiona Bonar can assist you. It is important you keep in touch with us if you are experiencing problems. Please note that the government has announced emergency legislation to suspend new evictions from social rented accommodation during the coronovirus crisis.
If you are worried about the short term impact of Covid-19 on your employment, then you can contact the PACE helpline on 0800 917 8000.
Further advice can also be found on the Money Advice Service website:
Should you find yourself with no income due the impact of Covid-19, if you do not already claim benefits, you may be eligible to apply for Universal Credit to help you pay your rent. You can find out more about Universal Credit and eligibility:
There is also further information for people affected by Covid-19, including information about eligibility for Statutory Sick Pay on the UK Government website:
If you are self-isolating or recovering from Covid-19, this will mean you may not be able to leave your home. This may be a problem if you have a pre-payment meter, which requires you to go to the shop to top up. Different energy suppliers will have their own ways of dealing with this. If you or anyone in your home has underlying health conditions, you should contact your energy supplier to let them know. They will add you to the Priority Service Register, which will give you extra support should you need it. If you are self-isolating, you should contact your energy company as soon as you became aware of an issue to do with your pre-pay meter, as some solutions can take a few days.
Other advise on energy related issues can be found here: