Making a Complaint

We value complaints and use information from them to help us improve our service.

Please find below information to help you make a complaint to the Co-op.  Please do not hesitate to contact us if you need any help or further information.

Complaints should be made to us in the first instance, however, if you remain dissatisfied you have the right to complain to the Scottish Public Services Ombudsman.

You can download a copy of our complaints leaflet

This is our policy on Complaints Handling

Significant Performance Failure

The Scottish Housing Regulator says that a significant performance failure is something that your landlord does, or fails to do, that puts the interests of its tenants at risk. This is something that does, or could, affect ALL of your landlord’s tenants.

If you feel we have not dealt with a significant performance failure, you can contact the Scottish Housing Regulator (SHR)  for more information. You can also download a copy of the SHR's Significant Performance Failures Leaflet.