Maintaining strong performance in rent collection and empty homes turnaround
Keeping repairs performance and tenant satisfaction with repairs at a high level
Completing the Tenants Satisfaction Survey 2019
Re-tendering our landscaping services contract with input from tenants
Increasing our investment programme
Refreshing our policies on Allocations and Anti-Social Behaviour
Pursuing a Transfer of Engagements (T of E)
Seeking a landlord partner to meet the needs and aspirations of Co-op tenants
Using the Tenant Information Service as an independent advisor for tenants and members on the T of E
Preparing a prospectus for a partnership tender based on tenants and members priorities
Securing a range of positive partnership bids for scrutiny and selection to proceed to a ballot of members
Improving Governance
Completing our Governance Improvement Plan
Re-freshing a number of governance policies
Training staff and Management Committee members on these policies and embedding them effectively
Energise Co-op members to enhance our Management Committee membership and to improve opportunities to influence Co-op decsion-making and services
Improving Communications
Use our new Tenant Satisfaction Survey results to plan our communications to suit our tenants
Improve the range and depth of information available to the Co-op's website
Produce a Guide to Information available on the Co-op's website
Use the Tenants Information Service to ensure tenants are supported through the Transfer of Engagements process, are consulted with, and receive the information they need to make infoprmed decisions
Use the feedback and learning received from the Tenants Information Service to improve our communications
